GDPR Privacy Policy

GDPR Privacy Policy

DECLARATION OF CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA



Please read this Declaration carefully before using the ones offered by

matras-hookah.com services. In it we would like to inform you about the way we guarantee the personal data provided to us, as well as about your rights under Bulgarian law and the European Regulation on Personal Data Protection (GDPR).



The provision of personal data by you is voluntary, in order to use the services we offer. When you provide us with your personal data, you agree to us processing it in the manner described in this Declaration.



We collect and process personal data for specific and explicitly mentioned purposes, in accordance with applicable law and respect for consumer rights. Personal data is considered to be any information that can directly or indirectly serve to identify a specific individual. We have taken the necessary steps to inform users what data we collect about them, for what purposes we use them, and to obtain their consent. We have introduced technical and organizational measures to ensure the protection of the personal data we process. We do not knowingly collect personal information about persons under the age of 16, and if we learn that we have been provided with such information, it will be deleted immediately.



The online store matras-hookah.com collects and processes the following personal data:



Registration data: First name and surname, e-mail address, telephone number, delivery address, customer card number (if the user has one). This data is used to create a user account and to identify the user when processing his orders, complaints and other services used. Registration data is collected with the explicit consent of the user and stored until the withdrawal of his consent. If the user wishes to withdraw his consent to the provision of his personal data, his account will be deleted and his data deleted.



Order details: First name and surname, e-mail address, telephone number, delivery address, customer card number, IP address from which the order was created, date and order number, item number, model, size and other characteristics of the ordered products . These data are used for the purpose of fulfilling the contract for distance buying / selling and delivery of the goods ordered by the client to the address indicated by him, as well as for fulfilling obligations arising from the accounting and tax legislation. Order data is collected with the explicit consent of the user and stored for no more than one year from the date of creation of the order, after which the data is deleted or anonymized (brought in a form that does not reveal the identity of the user).



Communication data: Name and e-mail address of the user, date of sending and receiving the correspondence, subject of the communication (reference, inquiry, complaint or other), as well as any information we have received during the correspondence with the user, including telephone number contact, details regarding the order or return of the goods, financial information (bank account number), or other personal information. The data obtained during communication with a user are used for purposes arising from the subject of the communication and are stored for the period necessary for the fulfillment of these purposes.



Email Newsletter Details: Email Address. This data is used to send the user a newsletter with information about promotional campaigns, new products and other useful information, which he will receive after his explicit consent. The user has the right to withdraw his consent to receive a newsletter at any time, after which his email address will be deleted from the list of subscribers of the newsletter.



In addition to the described purposes, we may use information obtained from visits and purchases of users on the site for statistical analysis, in order to improve the management of our business, provide better goods and services, advertise our products, and to prepare promotional suggestions for some customers.



Persons with access to personal data of users:



Our employees engaged in sales, communication and logistics, employees performing activities for the maintenance of software and equipment.



Third parties with whom we have a data confidentiality agreement - courier companies, accounting firms, external administrators, advertising agencies.



Government bodies or officials, in cases where we are obliged to provide them with personal data under applicable law.



Consumers' rights regarding the personal data provided:

Right to information. Users have the right to request from us information about what personal data we store about them, the estimated period for which we will store them and the purposes for which we use them.


Right of withdrawal of consent. Users have the right to withdraw their consent to the use of their personal data, which they have previously given. They may withdraw their consent at any time without giving any reason.



Right to correct or delete data. Users have the right to require us to correct some of their data. They may also require us to delete their personal data - provided that there are no circumstances requiring their storage.



Right to data portability. Users have the right to require us to provide them with personal data related to them, or to transfer them to another administrator specified by them - provided that this is technically feasible.



Users of matras-hookah.com can claim their rights using the contact form, or contact us by phone. Please note that in some cases we may request additional identification from a user to ensure that they are entitled to receive the information requested. For registered users, automatic tools are available: GDPR tools



We reserve the right to amend or supplement this Privacy Statement in connection with changes in legislation, on the recommendation of regulatory authorities, or on our own initiative. Please check the Declaration for possible changes before using our services.



INFORMATION ABOUT THE USE OF COOKIES

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A cookie (HTTP cookie) is a small text file sent from a website to an internet browser and then returned by the browser each time it accesses that website. Cookies can contain arbitrary information, it usually serves to verify the identity of a user registered on the site, as part of the process of logging in or initial registration on the site, as well as to maintain a "shopping cart" for selected products during the session . Cookies can be used to personalize a site (display different content to different users), or to track the actions of users on the site for marketing and advertising purposes. Cookies can be temporary (session) or permanent (fixed). The temporary cookie is deleted when the Internet browser is closed, while the permanent cookie is stored on the user's computer until its expiration date, or until it is deleted manually. In 2011, the European Union introduced a requirement for all websites operating in its territory to inform their users about the use of cookies.



The online store of matras-hookah.com uses:



Strictly necessary cookies - these cookies are needed for the site to function, they are set by user actions such as language selection, currency, login session, password usage. The browser can be set to block these cookies, but in this case some of the features of the site will not work.



Analytics and statistics cookies - they are used to analyze traffic from visitors to the site and collect statistical information about traffic sources, the number of page visits and user actions.



Third-party cookies - our marketing and advertising partners: Google Adsense and Facebook. They can be used by them to measure the performance of their ads and to customize the advertising content that is displayed to the user so that it matches his interests and search.



Most modern Internet browsers are set to accept cookies by default, but this can be changed by the settings of the respective browser. It can be set to block all cookies, or only those that come from third parties. Restricting the use of cookies may affect some of the features of the site. Users can delete saved cookie files through browser settings.